FAQ

1. How do I place an order?

Browse our products, add the items you want to your shopping cart, and proceed to checkout. Enter your shipping and payment information, then confirm your order.

You will receive an order confirmation after your purchase has been successfully submitted.

2. What payment methods do you accept?

We accept the payment methods available at checkout, which may include major credit and debit cards such as Visa, Mastercard, American Express, and Discover.

Available payment methods may vary depending on your location.

3. How long does it take to process my order?

Orders are generally processed within 0–1 business days after the order is placed.

Orders placed on weekends or holidays may begin processing on the next business day.

4. How long does shipping take?

Our estimated shipping time is 3–7 business days after your order has been processed.

Please remember that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

5. Will I receive tracking information?

Yes. When tracking information is available, you will receive a shipping confirmation with your tracking details after your order has been shipped.

6. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations once an order has been processed or shipped.

7. What is your return policy?

We accept eligible returns within 30 days of the delivery date.

Products generally need to be unused, in their original condition, and accompanied by the applicable original packaging and components.

Please review our Return & Refund Policy for complete details.

8. What if I receive a damaged or incorrect item?

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

Include your order number and, when appropriate, photographs of the product and packaging. We will review the issue and determine the appropriate solution.

9. Who pays for return shipping?

For standard returns, the customer is generally responsible for return shipping costs.

If the return is due to an incorrect, defective, or damaged item caused by an issue on our side, we may provide return instructions or cover reasonable return shipping costs.

10. How long does a refund take?

Once an eligible return has been received and approved, the refund will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.

11. What happens if my package is delayed?

First, check your tracking information for the latest delivery update.

If your package appears to be significantly delayed or lost, contact us and provide your order number so we can assist you.

12. What if I entered the wrong shipping address?

Contact us as soon as possible after placing your order.

If the order has not yet been processed, we may be able to update the address. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.

13. Do you ship internationally?

If international shipping is available for your destination, the available shipping options will appear during checkout.

International customers may be responsible for applicable customs duties, taxes, or import charges.

14. Is my payment information secure?

Yes. Payments are processed through secure payment processing systems. Royal Deck House does not intentionally store complete payment card numbers or security codes on its own systems.

15. How can I contact Royal Deck House?

You can contact us using the information below:

Royal Deck House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

Website: royaldeckhouse.shop

We are happy to assist you with questions about products, orders, shipping, returns, refunds, or payments.

Royal Deck House
Quality. Value. Confidence.