Versand

At Royal Deck House, we are committed to processing and shipping your order as quickly as possible. Please review the information below regarding our order processing and delivery times.

1. Order Processing

All orders are processed within 0–1 business days after the order is successfully placed.

Orders are generally not processed on weekends or U.S. federal holidays. Orders placed during weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation when tracking information is available.

2. Shipping Time

Our estimated shipping time is:

3–7 business days

Shipping times begin after the order has been processed and handed over to the shipping carrier.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our control.

3. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping promotions or free-shipping offers may be available from time to time and will be subject to the terms displayed at the time of purchase.

4. Order Tracking

When tracking information is available, it will be provided to you by email after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

5. Delivery Delays

Royal Deck House is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Holidays
  • Incorrect or incomplete shipping information
  • Customs or government delays
  • Transportation disruptions
  • Other unforeseen circumstances

If your order is delayed, please check the tracking information first. You may also contact us for assistance.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

For damaged products, photographs of the package and product may be requested so that we can investigate the issue with the shipping carrier.

8. International Shipping

If international shipping is offered at checkout, delivery times may vary depending on the destination and customs procedures.

Customers may be responsible for applicable customs duties, taxes, or other import charges where required by law.

9. Contact Information

Royal Deck House

Address:
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

Website: royaldeckhouse.shop

For questions regarding shipping or delivery, please contact our customer service team using the information above.

Royal Deck House
Coppell, Texas, United States