Widerrufsrecht
Thank you for shopping with Royal Deck House. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms below.
1. Return Period
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return, you must contact us within 30 days of receiving your order. Returns requested after this period may not be accepted.
2. Return Conditions
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include all original accessories, documentation, and components.
- Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
- Include proof of purchase or the original order information.
We reserve the right to refuse a return if the product does not meet these conditions.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
- Items marked as final sale.
- Personalized or customized products.
- Products damaged after delivery due to misuse or improper handling.
- Items that are incomplete or missing original components.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
4. How to Request a Return
To request a return, please contact us with:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos of the product, if the item is damaged, defective, or incorrect
Email: Please contact our customer service team through the contact information provided on our website.
Once your request is reviewed and approved, we will provide instructions for returning your item.
Do not send a product back before receiving return instructions from us.
5. Return Shipping
Unless the product is defective, damaged, or incorrectly sent, the customer is responsible for the cost of return shipping.
If the return is due to an error on our part, such as receiving an incorrect or defective product, Royal Deck House may provide return shipping instructions or cover reasonable return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
6. Damaged or Incorrect Orders
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photographs of the issue.
We will review the situation and, where appropriate, offer a replacement, exchange, or refund.
7. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the refunded amount appears in your account.
8. Partial Refunds
In certain circumstances, only a partial refund may be issued. This may apply if:
- The item has been used or damaged after delivery.
- The product is missing components or original packaging.
- The item shows signs of wear that were not present when shipped.
9. Exchanges
If you receive a defective or incorrect product, we may offer an exchange where inventory is available.
If you would like to exchange an eligible product for another item, please contact us before returning the original product.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped may not be cancellable. In such cases, you may need to follow our return procedure after delivery.
11. Late or Missing Refunds
If you have been approved for a refund but have not received it after the expected processing period:
- Check your bank or payment account.
- Contact your payment provider.
- Check with your bank, as processing times can vary.
- If you still have not received your refund, contact Royal Deck House.
12. Contact Information
Royal Deck House
Address:
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: roy aldeckhouse.shop
For questions regarding returns or refunds, please contact our customer service team using the contact information above.
13. Changes to This Policy
Royal Deck House reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
This policy does not limit any consumer rights that cannot legally be waived under applicable laws.
Royal Deck House
Coppell, Texas, United States